Reservation and payment policy
|Room type||Room number||Number of persons||Price/room (lei)|
|Queen standard||33, 35||2||300|
|Twin standard||11, 21, 24, 26, 31, 37, 13||2||300|
|Twin superior||23, 25, 32, 34, 36||2||350|
|Apartment panorama view||38||3||600|
Booking and payment
Booking a room can be made by phone at +40 744 757 515, or on this page.
Payment can be made at the hotel, upon arrival of the guest, in cash or by Visa, Maestro, Mastercard.
In case of payment by card, the credit/debit card presented at the time of check-in will be automatically preauthorized by Hotel with the total room rate for the entire stay and additionally 250 lei to cover eventual extra charges (e.g. minibar, room service, telephone costs, damages, etc). At the guest's check-out the release of the blocking of any eventual credit amount over and above the invoiced amount will be immediately arranged by Hotel. However, the release is done by the guest's account-keeping bank and on a date according to the bank's own internal rules.
Check-in: rooms are available from 14:00 (if you arrive before 14:00 you can occupy your room only if it’s available);
Check-out: until 11:00. After check-out the rooms will be verified. Damage or deficiencies identified after departure will be the financial responsibility of the client and the respective amount will be withdrawn from the card used for pre-authorization;
In case of late check-out: until 18:00, 50% of the current daily rate of the room will be charged, after 18:00 100% of the daily rate will be charged.
Cancellation of the reservation
You can request to cancel your reservation by e-mail at email@example.com or by phone at +40 744 757 515, at least 3 days before the start of your stay or, in the case of last-minute reservations, as soon as possible.
If booking is made via an online booking system like booking.com, etc. the reservation must be cancelled through the same system, according to the cancellation policy of that system.
Policies on pets
We do not accept pets in our rooms.
Entrance to the hotel restaurant with pets is prohibited.
Complaints about the quality of the provided tourism services can be made on-site, during the stay of the guests in the Hotel. Complaints after the end of the stay will not be considered by the hotel.
Complaints about damage caused by theft, destruction or damage to the property must be brought to the attention of the hotel during the stay, not later than the moment of leaving the unit.
The national authority for consumer protection
021 95 51
0267 312 297
Ministry of Tourism
Direction for control, verification and tourism monitoring: 0-800-868-282, callable from all telephone networks.