Reservation and payment policy

Room prices

Room type Room number Number of persons Price/room (lei)
Queen standard 33, 35 2 300
Twin standard 11, 21, 24, 26, 31, 37, 13 2 300
Queen superior 14 2 350
Twin superior 23, 25, 32, 34, 36 2 350
Apartment 12, 27 3 500
Apartment panorama view 38 3 600
Single superior 22 1 200

Booking and payment

  1. Booking a room can be made by phone at +40 744 757 515, or on this page.

  2. Payment can be made at the hotel, upon arrival of the guest, in cash or by Visa, Maestro, Mastercard.

  3. In case of payment by card, the credit/debit card presented at the time of check-in will be automatically preauthorized by Hotel with the total room rate for the entire stay and additionally 250 lei to cover eventual extra charges (e.g. minibar, room service, telephone costs, damages, etc). At the guest's check-out the release of the blocking of any eventual credit amount over and above the invoiced amount will be immediately arranged by Hotel. However, the release is done by the guest's account-keeping bank and on a date according to the bank's own internal rules.

Check-in/check-out policies

Check-in: rooms are available from 14:00 (if you arrive before 14:00 you can occupy your room only if it’s available);

Check-out: until 11:00. After check-out the rooms will be verified. Damage or deficiencies identified after departure will be the financial responsibility of the client and the respective amount will be withdrawn from the card used for pre-authorization;

In case of late check-out: until 18:00, 50% of the current daily rate of the room will be charged, after 18:00 100% of the daily rate will be charged.

Cancellation of the reservation

You can request to cancel your reservation by e-mail at panoramacenter@bertis.ro or by phone at +40 744 757 515, at least 3 days before the start of your stay or, in the case of last-minute reservations, as soon as possible.

If booking is made via an online booking system like booking.com, etc. the reservation must be cancelled through the same system, according to the cancellation policy of that system.

Policies on pets

We do not accept pets in our rooms.

Entrance to the hotel restaurant with pets is prohibited.

Complaints

Complaints about the quality of the provided tourism services can be made on-site, during the stay of the guests in the Hotel. Complaints after the end of the stay will not be considered by the hotel.

Complaints about damage caused by theft, destruction or damage to the property must be brought to the attention of the hotel during the stay, not later than the moment of leaving the unit.

The national authority for consumer protection

https://www.infocons.ro/ro/contact/covasna/

Consumer phone

021 95 51

0267 312 297

Ministry of Tourism

Direction for control, verification and tourism monitoring: 0-800-868-282, callable from all telephone networks.